Fresh Lead Finder Credits

Within Fresh Lead Finder we use an internal credits system for our B2B prospecting tool.

Each monthly subscription we offer comes with a bulk package of credits which can be used to unlock direct people prospects, either one by one, or in bulk, and downloaded in Excel, CSV or directly into your CRM.

| 1 CREDIT = 1 PROFILE UNLOCK It really is that simple.

We'll deduct 1 credit for every person profile you unlock with the prospecting tool.

Even if we find multiple email addresses or phone numbers for the person / profile you are unlocking, that will still use only 1 credit. If, on the other hand, we can't find any contact information for the profile you're unlocking then that will not use a credit and your credit balance will remain unchanged.

||| Our local business tool will not use any credits, nor will the email finder.

Question 2

Do you provide refunds?

Accepted Answer

Fresh Lead Finder Refunds

Unfortunately, we cannot provide refunds under any circumstances. All sales of credits are final.

||| Struggling to find the type of contacts or leads you need? Speak to us on live chat. Why we cannot provide refunds:

We invest a significant amount of money and resources into our software - this includes infrastructure, hardware, databases and data collection facilities (of which there are many), and as soon as you purchase credits or run a search these resources are used. Especially during the free trials we offer.

With those things in mind, it simply is not sustainable for a bootstrapped startup like ours to be able to grow and invest in the best data possible if we lose money by providing refunds.

| You can, however, cancel your account at any time. Please find our Terms of Use here, which provides more information.

Question 3

How do I cancel my account?

Accepted Answer

Fresh Lead Finder Account Cancellations

|| Have we done something wrong? Speak to us on live chat to see if we can help. We're very sad to hear that you're thinking about leaving us behind, but we understand that not everybody requires the data we provide forever, or on more than one occasion. That's the way the cookie crumbles.

For that reason, we have made it extremely easy to cancel your account with us.

||| Once your account is cancelled, you will lose access to your contacts, lists and all other data. Here's the simple 3-step process to cancel your account:

That's it - subscription cancelled. No more billing.

Question 4

How do I upload a list of emails to enrich?

Accepted Answer

You can upload a CSV file containing a list of email addresses to enrich and Fresh Lead Finder will attempt to match each email to a person record with name, location, emails, company etc.

If we can't find the email address in our data we will use external sources.

To begin, your CSV file must be a single column with the heading "email" in the first row and an email address on each row below.

For example:

| email | | --- | | email@example.com | | email2@example.com |

If you upload more rows than you have credits, the enrichment will match until you have 0 credits left.

||| Each match will use 1 contact credit

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